Provide rapid response to customer support queries - telephone, live
chat or email response - from thoughtful, well informed CSR's and
support staff available 24/7;
Eschew the black art of deceptive advertising;
Provide forthright, unambiguous, concise and comprehensive terms for
deposits, withdrawals and promotional offers;
Give fair notice of any changes that may be deemed necessary during
an ongoing promotion - without retroactive, or after-the-fact rule
changes imposed on the players;
Provide a realistic description and timeline for the approval,
processing and delivery of payouts - that shall prove to be
consistently reliable;
Keep players informed, promptly, of any genuine delays;
Have the personal and financial data of players kept in a secure
manner, so as not to be sold, traded or divulged to any party
outside the casino. (Exception being where a casino has been the
victim of a credit fraud);
Maintain a gaming license in an authorized gaming jurisdiction; the
OPA Approval logo assures the gambler that these places have
established a reputation of quality service to the players.
