Online Gambling Guide

Provide rapid response to customer support queries - telephone, live chat or email response - from thoughtful, well informed CSR's and support staff available 24/7;

Eschew the black art of deceptive advertising;

Provide forthright, unambiguous, concise and comprehensive terms for deposits, withdrawals and promotional offers;

Give fair notice of any changes that may be deemed necessary during an ongoing promotion - without retroactive, or after-the-fact rule changes imposed on the players;

Provide a realistic description and timeline for the approval, processing and delivery of payouts - that shall prove to be consistently reliable;

Keep players informed, promptly, of any genuine delays;

Have the personal and financial data of players kept in a secure manner, so as not to be sold, traded or divulged to any party outside the casino. (Exception being where a casino has been the victim of a credit fraud);

Maintain a gaming license in an authorized gaming jurisdiction; the OPA Approval logo assures the gambler that these places have established a reputation of quality service to the players.

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